Privacy Policy

Strands Labs, Inc. and its affiliates (“Strands”) respect your privacy. The word “affiliate” when used in this Privacy Policy as opposed to “third party” means a company that controls, is controlled by, or is under common control with Strands Labs, Inc. This Privacy Policy (“Policy”) is effective as of February 1, 2011. It explains how we collect and use the personal information you may provide to us, and it will help you make informed decisions when using our websites and services. It applies to all the websites and services offered by Strands, including strands.com and its subdomains, registration.strands.com, money.strands.com, spf.strands.com, strandsrecommender.com, and recommender.strands.com (collectively, Strands”™ “Sites” or “Services”). Some of our Services have additional privacy terms made available to you in connection with your use of those Services. If a Service has additional privacy terms, they supercede any conflicting terms in this Policy.

This privacy policy covers the following areas:

  • what information we collect through the Services;
  • how we use the information;
  • with whom we may share the information;
  • what choices you have about our collection, use and disclosure of the information;
  • what security procedures are in place to protect the loss, misuse or alteration of information under our control; and
  • how you can correct any inaccuracies in the information.

Strands Labs, Inc. complies with the EU Safe Harbor framework as set forth by the Department of Commerce regarding the collection, use, and retention of data from the European Union.

Information Collection

Strands collects information in several ways. First, we use server logs to collect anonymous, aggregate information (such as browser type, ISP, IP address, referring/exit pages, platform type, date/time stamp, and number of clicks) from all visitors to the Sites as well as users of mobile services. Our Sites also use a standard technology called “cookies” to collect information about how the Site is used. Information gathered through cookies may include the pages viewed and the amount of time spent at the Site. This type of information is typically not linked to any personally identifiable information and is used primarily in the aggregate to generate statistical reports about the use of our Site. Strands does reserve the right to connect any information collected through its server logs with any other personally identifiable information it collects. The types of personal information collected by Strands are described in detail in the next paragraph. The possible uses Strands may make of your personal information are also described below. The combined aggregate and personal information may be used for any of these same purposes as described below.

Second, we collect information when you register to use a Service. During registration, you are required to provide certain information, such as date of birth, a valid email address, screen name and password. For most Strands Sites, providing other personally identifiable information is optional. Additional information is required to register for and use certain Sites, including money.strands.com (as described below in the Supplemental Privacy Policy for money.strands.com). We will collect and retain the information you provide during registration. We may also connect the information you provide to us with information provided by third parties, in order to give you a better user experience.

Third, you may provide additional information in the course of your use of the Services. For example, when you use the Strands.com training logs, you may associate a variety of information with your account relating to your training, nutrition, weight, sports injuries or food intake. You may also use the Strands.com services to track and post mapped routes. You are the owner of these kinds of posted information. You can control who gets to see this information by logging in and accessing your account settings. However, you should be aware that even if you limit the circle of people allowed to view your posts, nothing prevents one of them from reposting or forwarding the information. In addition, the publication of your real-time location data could present a risk to your personal safety or property. For these reasons, you should be careful about what you post and who is allowed to see it. If you delete a post, the information in the post will no longer be available to other users. Likewise, if you delete your Strands account, all of your posts will be deleted. However, deletion will not affect information that has been reposted or saved by another user. In addition, the information may be preserved after deletion on our backup systems.

Fourth, you can use the Strands Services to repost your Strands postings to other sites. For example, you can feed your Strands posts to Facebook or Twitter. In that case, we will collect your username and password for the sole purpose of allowing you to login to your account and give the necessary permissions to allow the feed. We will retain that information to provide the service, and use it only for that purpose. Posts made by you on an aggregated third party site will also be accessible on the Strands Service.

Inviting Friends and Importing Contacts

Please do not use the invite feature to invite anyone that has not already consented to receive email from you. Such usage is a violation of our Terms of Service. If you choose to invite friends to Strands, we will ask you for your friends”™ email addresses. You may manually enter addresses, or you may import contacts from your email address books. In order to import contact addresses, you must submit the login and password for your email account. We will not use this information except to process the request to import contacts, send the invitations and track the success of our invite program. We will not send unsolicited email to your contacts, and they may contact us to request that we remove their information from our database. Whether you manually enter your contacts or you import them, the return address for the invitation emails will be the address you used to register for Strands. After importing the contacts, you can choose which ones to invite. You may use our invitation message, or you may modify it with your own language. In either case, if you have imported contacts, the email message your friends receive will come from your email account.

More about Cookies

A cookie is a file stored on your computer and tied to information about you. Our Sites use cookies to collect information about how the Site is used. Information gathered through cookies may include the pages viewed and the amount of time spent at the Site. This type of information is typically not linked to any personally identifiable information and is used primarily in the aggregate to generate statistical reports about the use of our Site. Our Sites use both session ID cookies and persistent cookies. The session ID cookie terminates once you close the browser. For the persistent cookie, a text file is stored on your computer for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. If you allow the persistent cookie, our Sites can recognize your computer and your browser can remember your login information for our Sites. If you reject the cookie, your user experience may be limited.

Third Party Sites and Cookies

Links to sites other than the Strands Sites may be displayed within our Sites and Services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Strands does not control and is not responsible for the privacy practices of sites other than the Strands Sites, meaning that this Privacy Policy does not apply to the use of cookies by any third parties including advertisers. You should carefully review the privacy policy of any site that solicits personal information from you.

Personal information of children under 13

Our Sites and Services are not directed to children, and we do not knowingly collect personally identifiable information from children under 13 years of age.

Service Communications from Strands

We may communicate with you to provide requested services and resolve issues relating to your account, as well as to send you any notice that we are required to send to you by law. You may not opt out of these service-related communications while you use the service, but you may terminate your use of the service at any time and delete your profile and related information.

Marketing Communications from Strands

Within the Strands family of companies, we may share your information with our affiliates (a) for purposes other than direct marketing, for example improving the user experience of the Sites, protecting the security of the Sites, and defending claims against Strands or its affiliates; and (b) unless you instruct us otherwise, for direct marketing purposes. From time to time we may send notices about products, services, special deals, or newsletters. You may withdraw permission to receive marketing communications at any time; log in to your account and choose Settings “¦ Preferences “¦ Notifications. You can also opt out by following the instructions at the bottom of any Strands marketing email, or contact us.

Disclosure of Information to Third Parties

Disclosure by You. Depending on how you configure your account settings, information in your personal profile or information you post to a Strands Site may be visible to anyone on the Internet. Strands does give you the option to make your entire profile private. You can also choose to make only some parts of your profile, such as your screen name, visible to the public. Log in to your account and choose Preferences “¦ Privacy. Your changes will be effective within minutes.

Disclosure by Strands. Strands will not transfer your information, except as part of a business transition, such as a merger, co-branding, or selling a portion of its assets. Please see the disclosure below regarding business transitions. An “affiliate” of Strands is a company that either (1) owns Strands, (2) is owned by Strands, or (3) is under common ownership with Strands. Strands will also not transfer or disclose personally identifiable information to any third party not affiliated with us, except for disclosures to service providers as described below, nor does Strands allow third parties to use personally identifiable information provided by you to Strands to communicate with you for purposes of marketing. However, your personally identifiable information may be shared with a Strands affiliate, and demographic information may be used (without disclosure to the advertiser) to help ensure that advertisements displayed to you on the site are relevant to you. Strands reserves the right to disclose any type of personal information to service providers who assist us in such areas as data storage, hosting, web analytics and marketing, and in connection with legal proceedings as described below. Information in anonymous, aggregated form may be disclosed by us without restriction. We may also use aggregated information about users and their preferences, or information that users have already made available to the general public, for demonstration purposes on other public or limited-access test websites.

Disclosure Required by Law. We will disclose personal information when required by law, or if we have a good-faith belief that such action is necessary to (a) comply with a current judicial proceeding, a court order or legal process served on us, (b) protect and defend our rights, or (c) protect the rights, property, and other interests of our users or others.

Business Transitions

In the event Strands goes through a business transition, such as a merger, being acquired by another company, co-branding a product, or selling a portion of its assets, users”™ personal information will, in most instances, be part of the assets transferred.

Security

Strands takes reasonable precautions in accordance with industry standards to protect our users’ information. At registration and at any time when you enter sensitive account information, such as bank account or credit card information, your information is transmitted to Strands using encryption technology (secure socket layer or SSL). When you submit information to us via our Sites but you choose not to make that information accessible to others, the information is protected both online and off-line. Such information is subject to restricted access in our offices. Only employees who need the information to perform a specific job are granted access to such personally identifiable information. All employees are also kept up-to-date on our security and privacy practices. The servers that store nonpublic personally identifiable information are in a secure environment, in a locked facility. Strands also maintains notification procedures as part of its information security policy for notifying you in the event of a data security breach. If Strands experiences a data security breach and is required to notify you under applicable law, Strands will notify you by electronic mail using the e-mail address you have provided. You are responsible for ensuring that your contact information is current and correct. To review or change your information and correct any inaccuracies by deleting them, log in to the Site and update the information under the Preferences tab or contact us. If you make a request to Strands regarding your personal information, we will respond within 10 business days.

Deleting or Deactivating Personal Information

You may deactivate your Strands account at any time by logging in to your account and choosing Preferences “¦ Account Info “¦ Delete Account, or contact us. Your profile and any posts you have made will be removed from our Site.

Notification of Changes

If we decide to change this Policy, we will post those changes here and in other places we deem appropriate, so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, however, we are going to use users’ personally identifiable information in a manner materially different from that stated at the time of collection we will notify users via email and by posting a notice on the applicable Site for 30 days.

Non-U.S. Users

Strands processes and stores personal information in the United States of America. If you are outside the United States, information you submit to Strands will be transferred out of your country and into the United States. When you accept our Terms of Service, you agree to such transfers, and you warrant and represent that it is lawful for you to transfer the information into the United States.

contact us

Before contacting us, see if your question is answered on the Strands.com FAQ or the MoneyStrands Support Forum. You can also contact us by writing to Strands Labs, Inc., att’n Customer Support, 3390 Mary Street, Suite 116, Coconut Grove, Miami, FL 33133 USA. You can use our public email addresses: feedback@strands.com, support@strands.com, or info@strands.com. You can also try posting your question on Strands.com for a community response.

Downloadable Software Collection and Use

We collect some information from your use of downloadable software available on our Sites. The information collected, our use of the information, and all of our policies and procedures relating to the information are all the same as set forth in this Privacy Policy.